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We are committed to customer service.

We take pride in offering our customers the highest quality internet services in our area. If you are experiencing an issue or have concerns with your service, please contact our team so that we can make it right.

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Concerns submitted to Durham Broadband will be reviewed within 5-10 business days.

Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at or call toll-free at 1-888-221-1687.